General Terms and Conditions of Sale – Aurore Van Milhem is a website edited and distributed under the control of Aurore Van Milhem company.
Registration at trade register and companies of Evry under the number : 884 607 474.
Registered office : 3 rue du pont perronet 91800 Brunoy.

General terms of sales have as objective to frame commercials relationships between Aurore Van Milhem company as the seller and every adult physical person with legal capacity called « the customer ». The commitment of « the customer » to respect the general conditions of sale is obligatory.

These general terms of sales are subject to french law. In case of legal dispute, Aurore Van Milhem company attract the attention of the costumer to the fact the french language prevails over the english version of the general terms of sales.

Distance selling only takes place from the platform provided for this purpose on the website

The company reserve the right to modify any provision contained in the general terms of sales. Therefore, these conditions may be invoked as from the date of their posting. This right to oppose does not apply retroactivly, in fact on the contracts conclued before any change.

Aurore Van Milhem products :

The quality of each Aurore Van Milhem products is inspected before any marketing, respecting the quality requirements of the brand.

All the photographs, graphics, descriptions of Aurore Van Milhem products have as objectives to a account for reality of the product. Nevertheless, these processes can not account for an exact similarity of the product (example : color variation) and therefore can not engage the responsibility of the company.

The accessibility of the products present on the site on the day of the consultation of « the customer » is done within the limit of available stocks. In case of unavailability of the product, the customer will be able to be informed of its availability thanks to the inscription to the newsletter.

Intellectual property :

Aurore Van Milhem is a trademark registered at the National Institute of Intellectual Property. The site is the property of Aurore Van Milhem company. As such, copyright and intellectual property rights apply to :
– All texts and other literary creations.
– All artistic and graphic creations (Photographs, drawings, logo).
– Any total or partial reproduction of the site is prohibited.
– Any reproduction of the products Aurore Van Milhem is prohibited.

Price :

The sales prices of Aurore Van Milhem products are expressed in euros including all taxes, excluding delivery costs. The delivery costs will be indicated and added to the invoice of « the customer », if applicable at the time of the order. Aurore Van Milhem company, unless otherwise stated, specifies that customs duties are to be borne by « the customer » irrespective of the country of importation. The amount of any customs duties will not be indicated on the website The price of Aurore Van Milhem products is the one indicated at the time of the order. Aurore Van Milhem company is able to modify the price of the products. However the price indicated on the site on the day of the order remains the only taxable to « the customer ».

Ordering :

For each order made, « the customer » is deemed to have read prior to the present general conditions of sale. The order, once validated, constitutes acceptance of the general terms and conditions of sale.
Orders are only made on the website and can be broken down as follows :

« The customer » is initially invited to create a « customer account », otherwise the access to the orders can not be taken into account by the site The purpose of the customer account is to identify « the customer ». The first name, the e-mail address, the password, the delivery address, the billing address and the telephone number are all information that the client must fill in by a form so that his account Customer is registered. The customer account is validated by sending an e-mail to the e-mail address that has been entered. Access to the customer account can then be done by clicking on the « my account » tab. « The customer » is obliged to complete each information necessary to the creation of his customer account. « The customer » undertakes to ensure the accuracy of each data. In case of error the Aurore Van Milhem company can not be held responsible.

Each order of an Aurore Van Milhem product is made by clicking on the « add to cart » tab. Once « the basket » is constituted, « the customer » will be able to check each selected item.

At any time « the customer » has the choice to continue his purchases or to finalize them by clicking on « the order » tab.

Payment :

Once the order basket has been validated, « the customer » agrees to pay the total sum of the indicated price. All payments are made via the PayPal platform.
The types of credit cards accepted by PayPal are : MasterCard, Visa, American Express, Discover, Maestro, Maestro UK.
The PayPal website draws the attention of the customer to the fact that : The Visa Electron credit card is not accepted by their system. The credit card must be registered under the name of the PayPal account holder.

The payment, once made, will validate the contract of sale established between the parties, namely the “customer” and the Aurore Van Milhem company.

Following the dispatch of the order, the “customer” will be informed by e-mail of the availability of his invoice on the customer account. The invoices will then be recorded in a history available on the customer account and can be consulted at any time. The invoices will indicate the delivery costs attributable to « the customer » as well as the amount of VAT in force.

Delivery :

Deliveries of Aurore Van Milhem products are made via DHL for the international shippings, via Chronopost for the European shippings and for the french orders, la Poste will be the company in charge of your order’s shipping.

All the shippings are made with tracking number. A confirmation email will be sent to you with the tracking number as soon as the order is part of the workshop. The delivery time for any order placed on can vary according to the number of orders in process / workload from 5 days to one month as Van Milhem clothes are made on order. The maximum period of departure from our workshop is therefore one month from the day of placing the order.

The products will therefore be sent to the address indicated by the “customer”, indicated on the order form. The personal information given by « the customer » at the time of placing his order is deemed to have been verified and accurate.

In case of absence of « the customer » on the day of delivery, a notice of passage of the factor will be left to the attention of « the customer ». This notice of transit will indicate the place where « the customer » will have to go to be able to withdraw his parcel.

Conditions attached to the receipt of the packages :

Aurore Van Milhem is not responsible for delivery delays if it is an error attributable to the driver. « The customer » is asked to check the condition of the packaging, as well as the goods at the time of receipt.

If the customer finds an anomaly or a deterioration attributable to the driver, it is necessary to mention it on the delivery note. « The customer » is also invited to inform Aurore Van Milhem, within 2 working days, by a letter sent to this address :

3 rue du Pont Perronet
91800 Brunoy

Or via this e-mail address :

The loss, theft, deterioration, of the parcel once entrusted to the postal services, can not engage the responsibility of Aurore Van Milhem company.

Returns :

First, thank you so much for your AVM order !

Please understand that every piece is hand made to order just for you and takes many hours to be made.

If you order a piece that is already made in the “Ready to Leave” page, Aurore Van Milhem can accept the return of this piece(s) in 14 days counting from the delivery of the product. Beyond this, Aurore Van Milhem will be free to refuse the return or the refund. Your request to return the piece(s) must be sent at

The return will only be accepted if the piece(s) ordered are returned in perfect condition, not used or damaged.

The piece(s) are returned at your own cost and we cannot not be held responsible of any delivery problem with the carrier you have chosen. AVM recommend delivery of the package against signature.

Otherwise, if you order a made to order/ custom piece made especially for you, Aurore Van Milhem can not accept any returns if the piece does not fit or if you changed your mind.

If you have any questions regarding the size to order before placing your order please make sure to send an email at and I will be very happy to help you choose the right size.

If for any reason you are not 100% happy with your AVM piece or if you have any questions regarding how to care for it please send me an email at

Your AVM pieces have been made in the most incredible fabrics and are made to last a lifetime.


Any commercial, administrative or logistical dispute must be notified in writing no later than 7 working days after delivery of the Products. In the absence of a complaint within this period, unless otherwise agreed in writing by the company, the « client » shall be deemed to have approved the sale. Consequently, the « client » waives all recourse, in the event of non-compliance and in respect of an invoice or credit note drawn up by the company, the time limit above expired. In the absence of an amicable solution, exclusive jurisdiction is granted to the Commercial Court of Evry for all disputes arising between the parties in connection with their commercial relations, regardless of the place of delivery and the method of payment, even in the event of a guarantee call or multiple defendants.

The different cases of major forces :

In the following cases the responsibility of the Aurore Van Milhem company can not be engaged :
– Any shortage of stock in textile suppliers.
– Any stoppage of production of the workshops of confections, of which the SASU Aurore Van Milhem would not have known.
– Any strike of the different delivery services.
– Any computer problem (virus, breakdown, service break, hack).
– Any total or partial destruction of the stock.

Private information of the customer :

Aurore Van Milhem company undertakes not to disclose to third parties the information provided.

In accordance with the law n ° 78-17 of 6 January 1978 relating to data processing, files and freedoms, the processing of the nominative information collected on the site was the subject of a declaration to the National Commission of the ” And freedom (CNIL declaration).
Declaration CNIL N ° 2080191V0 of 3 July 2017.
The customer’s information (postal addresses, email address, telephone number) is collected in order to process your order.
This information is kept confidential by Aurore Van Milhem and will not be shared without your explicit consent.
(Data Protection Act No. 78-17).
« The customer » has the right to access, modify, rectify and delete data concerning him or her in accordance with the Law « data processing and freedom » N ° 78-17 of January 6, 1978. To exercise this right, l The user must send an e-mail to
Any modification, correction, deletion of the customer account will be carried out in the days following the request sent by « the customer ». The request must contain the name, first name, address of the client and an identity document.