Orders
Each garment is handmade to order once it has been ordered and paid by the customer.
Please allow 7 days to three weeks for the making and sending of your item once purchased.
Send me an email or dm via Instagram of you want to know approximately in how many days I will be able to sew and then send your order.
Shipping
Aurore Van Milhem ships worldwide. Each item is sent with a tracked and signed for service, you will receive an email notification of your order confirmation as well as tracking information and a despatch email once your item is on its way to you.
Aurore Van Milhem is not responsible for any delays with packages once sent, or items that may get lost in the post or stolen once sent and/or delivered that are out of my control. It is the customers responsibility to resolve any of the above circumstances.
International Shipping
If you order products for delivery outside of France, your order will be subject to import duties and taxes, please note that I have no control over these charges and I cannot predict their amount. You will be responsible for payment of any such import duties and taxes.
Cross-border shipments are also subject to opening and inspection if needed by customs authorities.
Standard Shipping Prices
France via La Poste- 15 euros – 1-3 days for delivery once posted.
Europe – 26 euros via Chronopost – 5-10 days for delivery once posted.
Rest of the world via DHL – 42 euros – 7-14 days for delivery once posted.
Returns
First, thank you so much for your AVM order !
Please understand that every piece is hand made to order just for you and takes many hours to be made.
If you order a piece that is already made in the “Ready to Leave” page, Aurore Van Milhem can accept the return of this piece(s) in 14 days counting from the delivery of the product. Beyond this, Aurore Van Milhem will be free to refuse the return or the refund. Your request to return the piece(s) must be sent at contact@aurorevanmilhem.com.
The return will only be accepted if the piece(s) ordered are returned in perfect condition, not used or damaged.
The piece(s) are returned at your own cost and we cannot not be held responsible of any delivery problem with the carrier you have chosen. AVM recommend delivery of the package against signature.
Otherwise, if you order a made to order/ custom piece made especially for you, Aurore Van Milhem can not accept any returns if the piece does not fit or if you changed your mind.
If you have any questions regarding the size to order before placing your order please make sure to send an email at contact@aurorevanmilhem.com and I will be very happy to help you choose the right size.
If for any reason you are not 100% happy with your AVM piece or if you have any questions regarding how to care for it please send me an email at contact@aurorevanmilhem.com.
Your AVM pieces have been made in the most incredible fabrics and are made to last a lifetime.
